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Warranty & Repair

Should you have any concerns about your jewellery, we advise you to bring the piece in store or return to us via post for inspection by our production team. You should arrange an appointment to do so by emailing or calling us. If your item is deemed to have a manufacturing defect, we will repair or replace the item accordingly.

If damage is not deemed to be a manufacturing fault, we will advise you on our repair’s services.

You should be aware when buying diamond or gemstone jewellery that the naturally occurring stones can contain inclusions, irregularities in colour, size and shape and other individual characteristics. Our gemmologists will discuss this with you during your consultation in more detail and will usually alert you to such characteristics. We pride ourselves on our transparency, and our certified gemmologists will always inform you of the exact characteristics and quality of the diamond you are purchasing, in accordance with its GIA certificate. Such characteristics will not be deemed a defect.

As purveyors of handcrafted jewellery, each item may have minor inconsistencies and irregularities to another. Variation in craftsmanship is not deemed a defect.

Jewellery will be subject to wear due to normal, day-to-day activities and trauma. We do not provide a warranty to repair, replace or refund in the event of normal wear or loss of stones. If your stone appears to be loose, please bring your jewellery in for inspection.

Our warranty does not cover theft or loss, and we therefore advise you select an appropriate insurance plan to cover your item.

Conditions of the Manufacturer’s Warranty

As well as the abovementioned conditions, please be aware of the following conditions.

  • Regal’s Manufacturer’s Warranty is only available to the owner of the item, and for Regal-made items and is valid for 1 year from date of purchase of the item.
  • Any alterations made by jewellers other than Regal will void your warranty.
  • You must have your jewellery serviced by Regal no less than once every two years. Frequent inspections will likely prevent serious problems occurring in the future
  • We recommend you arrange an inspection following any trauma to the jewellery, as soon as possible. The necessary repair may not be covered by the warranty, but we will advise on the best course of action
  • Our aftercare includes free deep cleaning services for your item. We recommend you do this when possible, to prevent problems.
  • Defects that occur when the item is in your care are not covered. Please note that discolouration can occur when exposed to certain chemicals, prongs can get caught and bent out of shape and stones can fall out when prongs are loosened, among other day-to-day issues. You should make yourself aware of how-to best care for your jewellery, or contact us on for advice

Complimentary Cleaning for Diamond Rings

We recommend having your ring cleaned and inspected every year or if it undergoes any potential trauma. Inspections may help prevent the loss of a stone and extend the life of your jewellery. This cleaning and inspection service is free of charge to all UK based Regal customers on their Regal- jewellery. The customer only pays for shipping, and Regal pays for return shipping.

Inspection to your ring mounting can also be done at this time. Alternatively, customers can bring their jewellery in store – email to arrange a time slot that suits you.

How can we help?

Buy or Sell your Watch in Hatton Garden

FAQs about Watches

If you decide to sell your Rolex watch, you have plenty of options available when selecting a watch dealer, but they are not all equal! The worst thing you can do is visit a pawn shop or jewellery store, as their offer is bound to be one of the lowest you will receive – this is because traditional “bricks and mortar” retailers have high overheads. They also lack the specialist knowledge required to accurately value your Rolex.

At Regal, we are solely focused on buying pre-owned Rolex watches. We have specialist Rolex watchmakers on staff ready to provide their expertise on every purchase.

Furthermore, thanks to this expertise, and our channels into the Rolex reseller market, we are able to offer some of the most competitive Rolex watch valuations.

Rolex watches are popular all year round, so you will always receive a good price for your watch, no matter when you choose to make the sale. But if you are looking to maximise the amount you receive, then it is best to look to sell around popular gift-giving seasons, such as at Christmas. This allows you to capitalise on the higher seasonal demand.

Chronograph literally means “time writer”. You can both tell the time with a chronograph and use it to measure intervals of time.

Here you can place an explanation or answer to the question.

Please contact an authorised specialist retailer immediately. They can dry out your watch on site and determine whether the moisture or water has already caused damage to the movement.